Returns Policy

We want you to love your order. If something isn't right, the terms below apply to all returns and refunds.

30-day return window

You may request a return within 30 days of delivery. Requests made after 30 days will not be accepted.

Return conditions

• Items must be unused, in their original condition and original packaging.
• All returns require prior authorization — email us first and wait for return instructions. Unauthorized returns may be refused.
• Items sent back without original packaging, used, damaged by the customer, or missing parts may be refused or subject to a deduction of up to 20% of the item price.
• Clearance and final-sale items are not returnable.

Return shipping

Return shipping costs are paid by the customer unless the item arrived damaged or we sent the wrong item. We recommend a tracked service — we are not responsible for return parcels lost in transit, and no refund is issued for a return that does not reach us.

Refunds

Approved refunds are issued to the original payment method within 10 business days of us receiving and inspecting the return. Original shipping costs and membership fees are non-refundable. Your bank or card issuer may take additional time to post the refund.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and packaging. After verification we will send a replacement or issue a refund, at our option. Claims made after 7 days may be declined.

Exchanges

We do not offer direct exchanges. Return the item under this policy and place a new order.

Membership fees

Blessed Home Club membership fees are governed exclusively by the membership terms and are non-refundable to the fullest extent permitted by law.

Blessed Home Club is a recurring subscription. Free for 10 days, then $49.99 CAD charged automatically every month until you cancel. Cancel in one click at Manage Membership or email info@trytanvia.com. Full membership terms.

Questions about this policy? Email info@trytanvia.com — we reply within one business day.