Shipping Policy

This Shipping Policy applies to every order placed on this store. By placing an order you agree to the terms below.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing times are estimates, not guarantees, and may be extended during sales, holidays, or high-volume periods without notice.

Shipping & delivery

Standard shipping within Canada is free. Delivery typically takes 5–10 business days after dispatch. All delivery timeframes are estimates only — we are not responsible for delays caused by carriers, weather, customs, or other events outside our control, and such delays do not entitle you to a refund or cancellation.

Order confirmation and tracking

You will receive a confirmation email when your order is placed and a tracking number when it ships. It can take up to 72 hours for tracking information to update after dispatch.

Shipping address

You are solely responsible for providing a complete and correct shipping address. We cannot change an address once an order has been processed. Orders returned to us or lost because of an incorrect or incomplete address supplied by you will not be refunded; where the parcel is returned to us, we may offer reshipment at your cost.

Lost, stolen or undelivered packages

Once a shipment is marked as delivered by the carrier, our responsibility for it ends. If tracking shows delivery but you cannot locate the parcel, please check with household members, neighbors, and your local carrier office, and file a claim with the carrier. If a parcel is confirmed lost in transit by the carrier, contact us and we will work with you on a resolution at our discretion.

Order changes and cancellations

We start processing orders quickly, so changes or cancellations can only be accommodated if the order has not yet been processed. Once an order is processed or shipped it cannot be changed or cancelled; the returns policy then applies.

Split shipments

Orders with multiple items may ship in separate parcels at no extra cost to you.